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How to Delete Your Shopify Account

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Deciding to delete your Shopify account can be a significant decision, whether you’re moving to a different platform or closing your business. This comprehensive guide will walk you through the process step-by-step, ensuring a smooth account deletion.

Why Delete Your Shopify Account?

Before we delve into the steps, let’s explore why someone might want to delete their Shopify account. Common reasons include:

  1. Closing a business or moving to a different platform.
  2. Consolidating multiple Shopify accounts into one.
  3. Needing a break from e-commerce.

Delete Your Shopify Account

Step 1: Back Up Your Data

Before you begin the account deletion process, it’s crucial to back up any data you want to keep. This includes customer information, product details, and sales data. To back up your data:

  • Log in to your Shopify account.
  • Navigate to the “Settings” tab.
  • Select “Account” and then “Data Download.”
  • Download your data in a CSV file format.

Step 2: Log in to Your Shopify Account

Access your Shopify account by visiting the Shopify website and entering your login credentials.

Step 3: Access Account Settings

Once logged in, click on your account name in the top-right corner of the dashboard and select “Account settings” from the drop-down menu.

Step 4: Close Your Store

In the “Account settings” menu, scroll down to the “Store status” section and click on the “Close store” button. Follow the prompts to close your store. Note that closing your store is the first step in deleting your account and does not immediately delete the account itself.

Step 5: Contact Shopify Support

To complete the account deletion process, you’ll need to contact Shopify support. You can reach them by clicking on the “Contact support” link in the “Account settings” menu or by visiting the Shopify Help Center and submitting a request.

Step 6: Confirm Account Deletion

Shopify support will guide you through the final steps of deleting your account. They will confirm your identity and ask you to verify that you want to permanently delete your account. Once you confirm, your account and all associated data will be permanently deleted.


Deleting your Shopify account is a significant step that requires careful consideration and preparation. By following the steps outlined in this guide, you can ensure that the process is smooth and that your data is backed up. If you have any questions or encounter difficulties, don’t hesitate to reach out to Shopify support for assistance.

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